Refund Policy

The refund policy refers to the products and or events associated with B & B Cole Limited. Products include but are not limited to;

Self Made Book Purchased at an Event or Online via the Self Made Store.

Self Made Memorabilia sold via the Self Made Store.

Self Made Mastermind Sessions sold via Eventbrite, at an Event or Online via Self Made Store.

Self Made Conference Tickets sold via Eventbrite, at an event or Online via Self Made Store.

NON REFUNDABLE PRODUCTS

Mastermind Tickets (non members) are Non Refundable, unless circumstances prevent the event(s) from taking place.

Mastermind (members) all payments are Non Refundable, unless circumstances prevent the event(s) from taking place. Should you wish to cancel at any time prior to the initial 6 months minimum commitment the full balance will be due.

Brian Tracy Conference Tickets are Non Refundable.

Personalised copies of Self Made Book are Non Refundable.

CONDITIONS OF REFUND

Self Made Products must be returned in the same condition it was received.

B & B Cole Limited offers a 2 Week return policy from date of purchase on all products unless specifically stated. Items must be returned complete, undamaged and unused.

Please include a copy of your invoice or order confirmation. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number.

Refunds for the price of the product will be made within 7-14 days. Refunds are made to the purchasing credit card. If the card has expired, please let us know the new expiration date in order to expedite your refund.

B & B Cole Limited reserves the right to refuse the return/exchange of any goods that do not meet the above requirements.

B & B Cole Limited cannot accept responsibility for returned items until they have been received by our returns department. For your protection, we advise customers to obtain proof of posting and use a carrier that insures your goods in the event of them being damaged or going missing in transit. We also highly recommend that you use a recorded delivery service so you can track your order on its way back to B & B Cole Limited

RETURN TO:
SELF MADE BOOK
93 BASEMENT OFFICE
PENGE ROAD
LONDON
SE20 7UN

FAULTY/INCORRECT GOODS

If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 0208 667 9519 or email office@selfmadebook.uk within 14 days of purchase and we will arrange a refund or a replacement. In the event of you returning goods we ask that you send the items back to us via Royal Mail (recorded) delivery.