Refund Policy

The refund policy refers to the products and or events associated with B & B Cole Limited. Products include but are not limited to;

Self Made Book Purchased at an Event or Online via the Self Made Store.

Self Made Memorabilia sold via the Self Made Store.

Self Made Mastermind Sessions sold via Eventbrite, at an Event or Online via Self Made Store.

Self Made Conference Tickets sold via Eventbrite, at an event or Online via Self Made Store.

METHODS OF PAYMENT

Powered by WorldPay Visa Mastercard Visa Electron Maestro JCB

 

 

 

 

RECURRING PAYMENTS 

 

Mastermind Membership

You may receive certain access from parts of the Self Made Website and receive certain benefits from joining the Self Made Mastermind Membership Subscription. These are valid for the full duration of the length of the membership plan you have selected (usually ongoing until you cancel your membership).

You will be automatically re billed under the terms of your subscription (Once a month) and must complete the minimum subscription period indicated in the terms of the contract. If you wish to cancel your recurring billing, please provide us with 30 days advanced notice to cancel. Please note unless stated in the contract or stated by Self Made, a cancellation fee will need to be paid.

In most cases your account will remain active until your current term has expired, you have cancelled your membership or more than 2 monthly payments have been missed.

 

Self Made Conference Tickets

Recurring payments are collected on a monthly basis at the amount determined by product selection and as indicated next to the item(s) chosen.

Recurring payments may be cancelled with a minimum of one months notice and without prejudice.

To cancel a recurring payment, please email Office@Selfmadebook.uk with your customer details and cancellation instruction. We will confirm cancellation within 24/48hrs of notice received. – Any cancellations or missed payments may result in a loss of initial deposit or item purchased.

 

NON REFUNDABLE PRODUCTS 

Mastermind Tickets (non members) are Non Refundable, unless circumstances prevent the event(s) from taking place.

Mastermind (members) all payments are Non Refundable, unless circumstances prevent the event(s) from taking place. Should you wish to cancel at any time prior to the initial 6 months minimum commitment the full balance will be due.

Brian Tracy Conference Tickets are Non Refundable.

Personalised copies of Self Made Book are Non Refundable.

CONDITIONS OF REFUND

Self Made Products must be returned in the same condition it was received.

B & B Cole Limited offers a 2 Week return policy from date of purchase on all products unless specifically stated. Items must be returned complete, undamaged and unused.

Please include a copy of your invoice or order confirmation. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number.

Refunds for the price of the product will be made within 7-14 days. Refunds are made to the purchasing credit card. If the card has expired, please let us know the new expiration date in order to expedite your refund.

B & B Cole Limited reserves the right to refuse the return/exchange of any goods that do not meet the above requirements.

B & B Cole Limited cannot accept responsibility for returned items until they have been received by our returns department. For your protection, we advise customers to obtain proof of posting and use a carrier that insures your goods in the event of them being damaged or going missing in transit. We also highly recommend that you use a recorded delivery service so you can track your order on its way back to B & B Cole Limited

RETURN TO:
SELF MADE BOOK
93 BASEMENT OFFICE
PENGE ROAD
LONDON
SE20 7UN

FAULTY/INCORRECT GOODS

If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 0208 667 9519 or email office@selfmadebook.uk within 14 days of purchase and we will arrange a refund or a replacement. In the event of you returning goods we ask that you send the items back to us via Royal Mail (recorded) delivery.